Click on the question for the Answer
- What Methods of Payment do you accept?
- What is the Shipping Time?
- What Shipping Methods are used?
- How are Damaged Shipments handled?
- How do I handle Manufacturer Defects?
- What is your Merchandise Return Policy?
- What do I do when I have received a Return Authorization Receipt?
- When are Shipping Costs reimbursed?
- How do I check for secure shopping?
Accepted Methods of Payment.
We accept Visa, Mastercard, American Express & Discover. You will be billed by Pampered Picnic.com.
Shipping Information
Standard Shipping
Orders received by Pampered Picnic are typically sent either by FedEx or UPS. Standard Shipping typically takes between 5 - 7 business days depending on your location.
Customers Outside the Continental U.S.
If you wish to ship something outside the continental U.S., you must contact us for a shipping quote. You must have the name and product code of the item you wish to purchase as well as a full shipping address ready when you call or e-mail. We cannot give you a quote without this information. The customer is responsible for any duties, fees or taxes imposed by the receiving country.
Shipping Methods.
Merchandise will be shipped using Ground Service where possible and air shipment is available by next day air, 2nd day air or 3rd day select. In addition, some items may be shipped directly from the manufacturer to customers.
Damaged Shipments.
Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
Manufacturers Defects.
In the unlikely event a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the shipping label.
Return Merchandise Policy.
Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds. You must email the refund request to support@pamperedpicnic.com, at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned. Please note that custom items and personalized items cannot be returned due to their uniqueness to your specific needs.
If you received a different product than initially purchased, the item must be returned with the following:
- All original contents (product, manuals, instructions, etc.).
- Original packaging.
- Original invoice or receipt.
Once a return is authorized by our return department you should:
- Return the item to the address given to you by our return department.
- Write the Return Authorization Number clearly on the shipping label.
- Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.
We can refund shipping costs only if the return is a result of our error.
You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
Security Statement
Shopping With Us is 100% Safe and Secure- Guaranteed
The purchase area of our site is 100% secure. We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information
passed between your computer and our Web site cannot be read in the event it is intercepted by someone else. When you place an order with Pampered Picnic you are automatically connected securely to our Secure Web Server. You may receive a message from your browser depending
on how it is configured.
What Should I Look For?
How do I know my credit card information is secure? To make sure you are accessing our secure server before you submit personal financial information, look at the bottom corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."
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